F.A.Q'S

Sanitizing – Everyday Clean & Safe 🛟

What It Does:
✅ Reduces bacteria, viruses, and germs to a safe level
✅ Keeps commonly used areas clean and fresh
✅ Ideal for spaces with frequent contact, like kitchens and dining areas

When to Book:

You need a routine cleaning to keep your home or business safe

Your space has been used but isn't exposed to major contamination

Perfect for homes, offices, and daycare centers

Disinfecting – Kill Germs & Protect Health 😷

What It Does:
✅ Kills harmful bacteria and viruses on surfaces
✅ Uses hospital-grade disinfectants
✅ Recommended for high-touch surfaces (doorknobs, countertops, light switches)

When to Book:

After someone has been sick in the home or office

Before or after hosting guests/events

Ideal for businesses, gyms, restaurants, and medical facilities

Deep Cleaning – A Full Refresh for Your Space 🔃

What It Does:
✅ Removes built-up dirt, grime, and bacteria
✅ Includes scrubbing, dusting, and detailed cleaning
✅ Targets hard-to-reach areas that regular cleaning misses

When to Book:

Seasonal cleanups (spring/fall) or move-in/move-out cleaning

Your space hasn’t been professionally cleaned in a while

Recommended for Airbnb hosts, property managers, or businesses needing a fresh start

Sterilizing – Maximum Protection & Zero Contamination 🥽

What It Does:
✅ Eliminates ALL bacteria, viruses, fungi, and spores
✅ Uses advanced methods like steam, UV light, or chemical sterilization
✅ Provides the highest level of cleanliness

When to Book:

Medical facilities, laboratories, or spaces with strict hygiene requirements

After exposure to infectious diseases or extreme biohazards

Ideal for hospitals, clinics, and high-risk environments

Still Not Sure Which Service You Need?

Our team at Deep Green Disinfecting LLC is here to help! Contact us at info@deepgreendisinfecting.com for personalized recommendations or to book your service today.

1. Who is Deep Green Disinfecting LLC?

Deep Green Disinfecting LLC is a Locally-owned, eco-conscious cleaning company dedicated to creating healthier, safer, and greener environments. We specialize in government, residential, retail and commercial cleaning, offering high-quality disinfecting, deep cleaning, staging, and sanitization services. Our approach prioritizes sustainability, using EPA-certified, non-toxic products that are safe for people, pets, and the planet.

Founded with a mission to uplift communities and redefine clean, we provide trusted, professional, and detail-oriented services at affordable pricing. Whether you’re moving, hosting, managing a business, or simply looking to refresh your space, we’re here to deliver expert-level cleaning solutions tailored to you. At Deep Green Disinfecting LLC, we don’t just clean—we transform spaces and set a new standard for eco-friendly excellence. 🌱✨

2. How can I contact Deep Green?
You can reach us via email:

• For general inquiries, contact info@deepgreendisinfecting.com

• For billing or financial questions, email billing@deepgreendisinfecting.com

• For service or booking inquiries, contact bookings@deepgreendisinfecting.com

3. Where is Deep Green Disinfecting LLC located?
Our headquarters is located in Cleveland, OH, Deep Green Disinfecting services the entire state of Ohio and beyond. For further location details, feel free to contact us directly.

4. What services/products do you offer?
We offer a variety of services/products, including sanitization, sterilization, post-construction cleaning, event setup & removal, maintenance and more. For more information, please visit our Core/Hosts Services page.

5. How do I make a booking?
To make a booking, please email bookings@deepgreendisinfecting.com or visit our website’s booking/contact section. We will provide all the necessary details for scheduling your appointment or service.

6. What are your payment methods?
We accept a variety of payment methods, including all major credit/debit cards, PayPal, and other online payment services. Specific payment options and routes are tailored for each client.

7. Is my personal information safe?
Yes, we take your privacy seriously. We use secure systems and encryption to protect your personal information. For further details, please read our Privacy Policy.

8. Do you offer refunds or exchanges?
Our refund and exchange policy depends on the specific service or product you purchased. For more information on our refund/exchange policies, please refer to our Terms & Conditions or contact us directly regarding your concerns.

9. How do I update my contact information?
To update/amend your contact information, contact us at info@deepgreendisinfecting.com for assistance in making changes.

10. How long does a cleaning service take?
The time required depends on the type of service and the size of the space. A standard sanitizing or disinfecting session may take 1-2 hours, while a deep cleaning can take several hours. Sterilization for medical or high-risk areas may require specialized equipment and more time. For an accurate estimate, contact us with details about your space.

11. Do I need to leave my home or business during the cleaning service?

For basic sanitizing or deep cleaning, you can typically stay on-site. However, for disinfecting or sterilizing services that involve strong chemicals or specialized treatments, we may recommend temporary evacuation for safety. Our team will advise you on what’s best based on your service selection. 

If we haven’t answered your question or addressed your concern, please don’t hesitate to reach out—we value strong customer relationships and are always striving to improve our services to better meet your needs.